The phone goes and you get a little burst of adrenalinebecause you really don’t know what it is you’re going to listen to.
When you pick the phone up and I say “Samaritans, can I help you?”
And then we wait really for whoever’s calling to talk to us.
I think the ones that stick with me are the ones that say right from the start
‘I need help.
I’m suicidal and I’ve actually taken the tablets.’
You could take 10 calls in a shift, you could take three.
It really does depend on the callers.
Three hours actually, I’ve had a three-hour call.
I do get quite upset with a long call like that, yeah, I tend to get very upset.
I still sometimes find myself thinking back to that caller, thinking back to that person,and wondering how they are now.
One phone call particularly stayed with me was a young manand I was yelling down the phone at him because he kept on going quiet and I’d say,“Come back. Where are you?”
The training’s fantastic and you know, you’re trained on sort of key prompts and things to say.
We don’t tell them what to do.
And sometimes a call will end quite abruptlyand the worrying thing for me is did I do something wrong, did I say something wrong?