So what problems did Russians ask him to solve?
Alexei asked the president to do something about rising fuel prices.
Immediately, the Kremlin leader got the energy minister on the line to discuss the issue.
Then residents of a little town complained that their local hospital was facing closure.
Putin ordered the local governor to get on the case.
And then, a family asked President Putin to rewrite government rules and regulations about mortgages.
The president agreed, just like that.
And the Kremlin would say that this is the democracy in action.
But Kremlin critics maintain that the show is the product of an inefficient political system.
The system that Vladimir Putin built.
A system with weak institutions and where so often nothing gets done without the intervention of the man at the top.